Refund policy

 

We have a 14-day return policy. This means that after receiving your item, you have 14 days to request a return.

The 14-day period begins from the day you, or a third party indicated by you, receives the last item of your order.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags attached, and in the original packaging. You will also need the receipt or proof of purchase.

You can find the option to initiate a return in your personal account. Link to your account https://account.livoreno.com

Once your return is accepted, we will send you a return shipping label with instructions on how and where to send the package. Items returned to us without a return request being submitted will not be accepted.

For questions regarding returns, you can always contact us via vvule41@gmail.com.

Damage and problems Inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item. Then we can evaluate the problem and resolve it for you.

Exceptions/items that cannot be returned Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), customized products (such as special orders or personalized items), and personal care items (beauty products, for example). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns regarding your specific item.

Unfortunately, sale items or gift cards cannot be returned.

Exchanges The fastest way to get the desired item is to return the item you have and purchase the new item separately once the return has been accepted.

 14-day statutory cooling-off period in the EU Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving reasons. Just like above, your item must be in the same condition as when you received it, unworn and unused, with tags and in the original packaging. You will also need a receipt or proof of purchase.The aforementioned 14-day return policy is also active on holidays and weekends.

Refund When we have received and inspected your return, you will be notified and we will also let you know if the return has been approved. Upon approval, you will be automatically refunded within ten working days via the original payment method. Please remember that it may take some time for the bank or credit card company to process and deposit the refund.

If you exercise your right of withdrawal, we will also refund the standard outbound shipping costs.

Cancellations You can close an order through your account, before the entire order is completed.

Please contact us at vvule41@gmail.com if it has been more than 15 working days since we approved your return.